My Data Manager FAQ

 

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Android FAQ

iPhone FAQ

 


Android FAQ

What is My Data Manager used for?

How do alarms work?

What is the persistent notification?

How can I find the 1st day of my billing cycle?

How do I adjust my total data usage?

My carrier shows that I used more or less data than what My Data Manager shows. Why is that?

Does My Data Manager support multiple SIMs?

What is Streaming Media?

What is the red 'x' in the widget/persistent notification?

What is the '!' in the widget/persistent notification?

How can I see the total usage from my previous billing cycles?

I have a question not mentioned here, or a suggestion on how to improve the app.



What is My Data Manager used for?
My Data Manager provides ongoing and real–time monitoring of your data usage. It automatically identifies which interface (Wi–Fi, home, roaming) is active and maintains history of your usage for each of these interfaces.

As the app provides an ongoing record of your data usage, you can feel confident about your mobile data expenses and use your device to its fullest.

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How do alarms work?How do alarms work?
Alarms alert you when you've used the configured amounts of data. If you have a 500MB plan, you could set an alarm for 250MB, so you'd know when you're halfway through your plan. The Daily Alarm will let you know when you've used the configured amount each day.

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What is the persistent notification?
The persistent notification conveniently shows your current usage in your notification tray. It also improves the accuracy of the app by making the app less likely to be killed by the OS when available memory is low.

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How can I find the 1st day of my billing cycle?
This is often printed on your bill. If not, contact your service provider and they can help you out.

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How do I adjust my total data usage?
Use the 'Data used' feature in the Settings screen to set the total amount of data you've used so far. This feature is especially useful when you install the app partway through your plan cycle.

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My carrier shows that I used more or less data than what My Data Manager shows. Why is that?
The most common reasons why this may occur are:

  1. Some carriers round up your usage, whereas the app counts without rounding.
  2. My Data Manager assumes that your plan rolls over at 12:00AM on your billing day. Your carrier could roll over at a different time, especially if they're in another time zone.
  3. The app only sees what your phone can see. In all network communication there is some lost data that needs to be resent. If it took five attempts for data to reach your phone, your carrier may count the five attempts, but the app would only see the successful transfer.
  4. Your plan may allow unlimited usage for some apps, services, or web pages.

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Does My Data Manager support multiple SIMs?
Yes, mobile and roaming usage will be tracked separately for each SIM. Detection of a SIM change is done automatically.

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What is Streaming Media?
Media apps like YouTube and Slacker Radio use the OS to stream video or music on their behalf. If My Data Manager can't identify which app requested the media, the usage is tracked as Streaming Media.

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What is the red 'x' in the widget/persistent notification?
The 'x' indicates that mobile data has been disabled. It can be disabled for three reasons:

  1. My Data Manager disabled it because you set a notification with the disable data option.
  2. You manually disabled data in the system settings.
  3. You're using an app such as 'Juice Defender' that can disable your data.

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What is the '!' in the widget/persistent notification?
The '!' indicates that you have not have a plan setup.

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How can I see the total usage from my previous billing cycles?
To see your previous month's usage, you can swipe to the left or right to get to different views in the app. Once on the 'My Data Graph' screen, press the Plan Cycle button.

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I have a question not mentioned here, or a suggestion on how to improve the app.
We would love to hear from you! The best way to contact us is to use the Feedback button in the app. This will include system and app version details so that we can help you more easily.

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iPhone FAQ

What is My Data Manager used for?

How does My Data Manager track usage?

What are alarms?

How should I set up my alarms?

What are automatic alarms?

What is the My Data Map screen for?

What does the Timer button do?

What can I use the Timer for?

How do I create a plan?

My carrier shows that I used more or less data than what My Data Manager shows. Why is that?

I'm starting a new Pre–Paid plan. How do I start from zero usage?

I just started my plan cycle, but my forecast usage is really high. Why is that?

How does roaming detection work?

Why does some versions of My Data Manager have per app usage and others don't?

I have a question not mentioned here, or a suggestion on how to improve the app.




What is My Data Manager used for?
My Data Manager provides ongoing and real–time monitoring of your data usage. It automatically identifies which interface (Wi–Fi, mobile, roaming) is active and maintains history of your usage for each of these interfaces.

As the app provides an ongoing record of your data usage, you can feel confident about your mobile data expenses and use your device to its fullest.

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How does My Data Manager track usage?
For the app to update, it needs to be "woken up". This will happen you manually open the app. If you have location services enabled, it will also happen when you make a "significant location change", as determined by iOS.
When the app is woken up, it will add all of the usage since the last time it was awake to the current hour. As long as you open My Data Manager before turning off your phone, the total will be accurate, although the time it's attributed to may not be.

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What are alarms?
Alarms alert you to when you've used the configured amounts of data. Alarm #1 and Alarm #2 let you know when you've accumulated the set amount of data within each billing period. The Daily Alarm will let you know when you've used the configured amount each day.

Please note that the alarms will only show when you're in the app, or — if you've enabled Location–Based Usage — when there is a significant change in location.

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How should I set up my alarms?
However works best for you!

If you have a 500MB plan, you could set an alarm just below your limit and also for 250MB, so that you'd know when you're halfway through your plan.

Daily alarms are very useful to guide your daily or average usage.

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What are automatic alarms?
Automatic alarms notify you of the most important events that can happen during your data usage period, such as when you:

  1. exceed your daily budget or your plan limit
  2. when have used 90% of your data
  3. when forecast usage shows that you will exceed your plan limit by the end of the period

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What is the My Data Map screen for?
If you enable Location–Based Usage, the map screen will show where you've been using your data.

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What does the Timer button do?
You can think of the timer as a trip odometer. It simply shows how much data has been used since you pressed Start Timer.

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What can I use the Timer for?
One great thing to use the timer for is to measure how much data a Skype call uses. Simply start the timer, make your call, and then check back to see how much data the call used. You can do this for any number of apps or scenarios.

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How Do I create a plan ?
In order to create a plan, advance to the mobile or roaming plan creation screen. Select a plan and make sure that you have set a plan type, set a plan starting and renewal date and set a plan limit.

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My carrier shows that I used more or less data than what My Data Manager shows. Why is that?
The most common reasons why this may occur are:

  1. Some carriers round up your usage, whereas the app counts without rounding.
  2. Your plan rollover hour may not be at 12AM. This is common when your carrier is located in another time zone. You can change your rollover hour from the plan settings screen.
  3. The app only sees what your phone can see. In all network communication there is some lost data that needs to be resent. If it took five attempts for data to reach your phone, your carrier may count the five attempts, but the app would only see the successful transfer.
  4. Your plan may allow unlimited usage for some apps, services, or web pages.

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I'm starting a new Pre–Paid plan. How do I start from zero usage?
When setting up the new plan's Starting Date, use the Now button. This will start you off at from the current minute, instead of including all data from the current hour.

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I just started my plan cycle, but my forecast usage is really high. Why is that?
Your forecast usage is based off your average usage over the past few days. If you used a lot of data near the end of your previous plan cycle, then your forecast is calculated assuming that your heavy data use may continue. If you stay within your daily budget for several days in a row, then your forecast should dip back below your plan limit.

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How does roaming detection work?
The app detects if you are roaming based on the country that you're in. If you're using data in your home country, the data will be counted as mobile, if you’re using data outside your country it is counted as roaming.

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Why does some versions of My Data Manager have per app usage and others don’t?
iOS 6 and previous versions of My Data Manager support per app usage. Once a device has been updated to iOS 7 or greater the per app usage is not supported by My Data Manager at this time due to background reporting changes of the iPhones.

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I have a question not mentioned here, or a suggestion on how to improve the app.
We would love to hear from you! The best way to contact us is to use the Feedback button in the app. This will include system and app version details so that we can help you more easily.

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